Privacy policy

Use of personal data collected


When connecting for the first time, the User expressly consents to the processing of their Personal Data within the limit of processing strictly necessary for the proper functioning of the www.toursud.com site. 

The Company will implement all the technical and organizational measures necessary to respect the protection of Personal Data, both from the design of the Service and by default. The Company undertakes to limit the quantity of Personal Data processed from the outset. 

When the Company finds a violation of rights in the context of the processing of Personal Data, this violation will be notified to the CNIL within a period not exceeding seventy-two (72) hours after becoming aware of it. 

Any violation relating to the processing of the User's Personal Data will be notified to the latter by e-mail, within one (1) month. 

Each party will take the appropriate technical and organizational measures to combat unauthorized or illegal processing of Personal Data or their accidental loss, destruction or deterioration.

Use and transmission of Users' Personal Data

In order to ensure the functioning of the site www.toursud.com and its Services, the Company must carry out the necessary processing of Users' Personal Data. The processed data is transmitted directly in accordance with the following methods and for the following purposes:

  • Satisfaction survey ;
  • Visitor statistics for the www.toursud.com site;
  • Features offered by the site www.toursud.com;
  • Information of Users with their agreement on the Services through targeted marketing and / or promotional offers;
  • Resolution of any disputes;
  • Prevent, detect and investigate all potentially prohibited and illegal activities;
  • Meet its legal and regulatory obligations.

The provision of Personal Data collected for these purposes is mandatory and strictly necessary for the proper functioning of the site www.toursud.com. Otherwise, the Services cannot be provided.

The Company may also use this data:

  • for processing User requests
  • as well as to strengthen and personalize its communication, in particular through information letters / e-mails,
  • and finally to personalize the Platform according to the preferences observed by Users.

The Company may also provide its partners with consolidated and anonymized statistics relating to Users, these statistics however not containing any personal data.

This data may be transmitted to technical service providers, for the sole purpose of the proper performance of the Services, or to its various suppliers such as payment solution providers. The User accepts that the Company shares information about them in order to facilitate their use of the www.toursud.com site and the Services.

The Personal Data communicated by the User will be destroyed at the latest six (6) months after the deletion of the Account. The Company reserves the right to retain certain data in order to justify, where applicable, the perfect performance of its contractual or legal obligations. The data thus stored will be limited to what is strictly necessary.

The Company does not sell or rent personal data to third parties for marketing purposes, without the express consent of Users.

Rights of access, modification, opposition, portability and deletion

In all cases, the User has a right of access, rectification, modification, opposition, portability and deletion of Personal Data concerning him by writing to the Company via e-mail to the e-mail address indicated on the site, indicating his name, first name, e-mail and postal address.

In accordance with the regulations in force, all requests must be signed and accompanied by a photocopy of an identity document bearing the User's signature.

The User can recover his Personal Data in an open and readable format. The right to portability is limited to the data provided by the User concerned. It applies on the basis of the prior consent of the User. The Company undertakes to transfer, on request, within one (1) month, any document collecting Personal Data to the User in order to be able to implement the right to portability. The costs related to data recovery are the responsibility of the User by making the request. 

Use of cookies

In accordance with the CNIL deliberation n ° 2013-378 of December 5, 2013, the Company informs, moreover, that cookies record certain information which is stored in the memory of the hard disk of the User. This information is used to generate audience statistics.

An alert message, in the form of a banner, asks the User, beforehand, if he wishes to accept cookies. These cookies do not contain confidential information. 

Users going to the home page or another page of the www.toursud.com site directly from a search engine will be informed:

  • the precise purposes of the cookies used;
  • the possibility of opposing these cookies and of changing the parameters by clicking on a link in the banner;
  • and the fact that the continuation of its navigation constitutes agreement to the deposit of cookies on its terminal.

To guarantee the free, informed and unequivocal consent of Users of the www.toursud.com site, the banner will not disappear until it has continued to browse.

Without prior consent, cookies will not be placed and read. 

Newsletter - Newsletter

Depending on the choices made by the User, he may be the recipient of the newsletter (newsletter).

By checking the box provided for this purpose or by expressly giving their consent to this end, the User accepts that the Company can send them a newsletter that may contain information relating to new activities offered by the partners of the society. Users will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).

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